Refund policy

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unworn, unused, and in its original packaging.

For hygiene reasons, earrings are final sale unless they arrive damaged or defective.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund.

Sale or clearance items are final sale.

To request a return, please contact Her Aura Jewels with your order number. Heraurajewel001@gmail.com